Refund Policy

At Crocheted by Grace, every item is handmade with care. Due to the custom, made-to-order nature of our products, all sales are final.

Final Sale Policy

• All purchases of in-stock items (plushies, hats, and accessories) and custom orders are non-refundable.

• We do not accept returns, exchanges, or cancellations once an order has been placed and processing or production has begun.

Damaged or Defective Items

• While we do not offer standard refunds, we want you to love your handmade item. If your order arrives damaged during shipping or has a major defect, please contact us within 48 hours of delivery.

• Please include your order number and clear photos of the issue. Requests are handled on a case-by-case basis for a replacement or store credit at our discretion.

If you have any questions about your order, please reach out to us via email: info@crochetedbygrace.com

Effective Date: August 1, 2026