Shipping Policy

Thank you for shopping with Crocheted by Grace! Every item is handcrafted with care. Please review our shipping policy below to understand processing times, shipping rates, and delivery details.

Order Processing Times

• In-Stock Items: Standard orders for in-stock items (plushies, hats, and accessories) are processed and expected to ship within 5–10 business days. • Custom Orders: Custom orders (such as custom hats) require additional time to handcraft and are expected to ship within 7–14 business days after design confirmation.

Please note that processing times do not include delivery/transit time once the package has been handed over to the shipping carrier.

Shipping Destinations & Flat Rates

• Eligible Destinations: We currently only ship to the continental United States (excluding Alaska, Hawaii, U.S. Territories, and international locations).

• Flat-Rate Shipping: We charge a flat rate of $5.00 on all orders, regardless of package size or weight.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking details. Please allow up to 24–48 hours for the carrier to update the tracking status.

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If you notice an error in your address, please contact us immediately before your order ships.

Lost, Stolen, or Damaged Packages

• Crocheted by Grace is not responsible for lost or stolen packages once marked as "Delivered" by the shipping carrier.

• If your item arrives damaged during transit, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

If you have any questions about your order or shipping status, please reach out to us:

• Business Name: Crocheted by Grace

• Email: info@crochetedbygrace.com

• Website: https://www.crochetedbygrace.com

Effective Date: August 1, 2026